Industry-leading customer service

Continual support after deployment is critical to the success of any program, and a balanced approach to servicing all areas

 

Regulatory

 

The metrc support team provides a variety of offerings to regulatory agencies and departments. These offerings can be scaled and customized to the needs of each group. The metrc team can provide investigation support, auditing of software accounts by facility, reporting support and liasion functionality between Industry and Licensing entities.

 

Help Desk

 

The metrc support desk is a resource provided to both the industry and the state oversight organization. We provide troubleshooting and guidance on hardware and software through a dedicated support team approach, toll-free number and email communications. The support team offers three tiers of support as well as call logging and ticketing, for record keeping and reference, with full product documentation. Ongoing support is crucial to the success of large scale programs and metrc's support desk is fully staffed and capable.  

 

Training

 

Training is a key component of the metrc support program. The acquisition of knowledge, skills, and competencies resulting from our trainings provide the practical skills and knowledge the industry and oversight organization require to operate in the metrc system.

 

In addition to the basic training required for the state and industry, the support team has specific goals of improving the capability and performance of users through on-going training beyond the initial qualifications to ensure user proficiency.

In order to be able to register for a training webinar, you must register 24 hours prior to the class and include ALL of the following information: Full Name, User Name (if Available) Occupational Badge, Facility License #, Phone #, and Email Address.

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