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Michigan FAQ

Starting on June 1st, 2019 licensees must pay for the Metrc monthly support fee of $40 per month. This support fee covers every licensed businesses employees unlimited phone calls to Metrc’s support line (877-566-6506) or emails to [email protected]. The support fee also covers access to both Metrc’s webinar based and in person training presentations. Licensees will also need to purchase RFID plant and package tags to track their inventory. Metrc RFID plant tags cost .45 cents per tag and the RFID package tags cost .25 cents per tag. .

Metrc is only available to licensees once they have received a license from the State of Michigan. Distribution of Medical licenses began in August, 2018. If you currently have a Medical facility license or approved pre-qualification, you will need to sign up for Metrc’s New Business training. Once you have taken a New Business training, reach out to Metrc Support and request credentials into Metrc.

Metrc training is available for all Pre-Qualified and licensed Medical facilities. Please click on the “Training Signup” button on to see the available classes. Any in-person training classes are only available to licensed Medical facilities and those classes will periodically be available with notice being sent out via a Metrc bulletin.

Metrc offers an Interface called an API that allows 3rd party providers the ability to interface. More information can be located in the Validated Integrators page above.

A licensee can input sales data directly into Metrc through the user interface, but most licensees prefer to use 3rd party POS providers using the Metrc API (Application Programming Interface) or CSV (Comma-Separated Values) upload functions.

Yes, please refer to the integration and API news on the Metrc webpage.

Metrc is a hosted, real-time system that uses serialized tags with bar-code, human-readable and Radio Frequency Identification (RFID) tags attached to every plant, and labels attached to wholesale packages to track marijuana inventory. Each tag is attached to a plant to facilitate tracking through different stages of growth, as well the drying and curing processes.

Metrc is a completely web-hosted system. That means that all access to Metrc is done via the internet and only requires an internet connection and a web browser. No additional hardware is required. Also, there is no software to download, install, or maintain.

No. Licensees will only be able to access their own information through Metrc. They will not be able see any information about any other licensee.

Metrc LLC has a dedicated support staff team who will be available to resolve any technical support issues. The support desk can be contacted via phone (877-566-6506) or email ([email protected]). Metrc’s support line hours are from 10AM-9PM Monday-Friday and 10AM-8PM on Saturday. Metrc support will check email on Sunday.

Activities in Metrc can be accomplished without Bar-code scanners or RFID readers. Although the use of these tools can increase productivity and efficiencies, it will be up to each licensee to decide to use Bar-code or RFID readers, but their use is not required.

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