Support and training
Metrc is committed to advancing our support and training capabilities as we expand our service footprint and fulfill the needs of licensees in new markets. Business managers and staff at licensed facilities in any state or jurisdiction we service can contact Metrc staff by signing in through the link below.
Live U.S.-based support is available 12 hours a day, Monday through Friday, with staff available at all hours to handle any breaking need or emergency. Metrc also provides extended service on weekends to keep our users proficient and compliant with all state and jurisdictional requirements.
We have expanded our menu of service offerings with the introduction of the Metrc Knowledge Center, which hosts a repository of helpful links, bulletins, and other support related content. Licensees looking for updated information can search service bulletins using the Metrc search feature, available after sign in.
Regulatory expertise
The Metrc support team provides a variety of offerings to regulatory agencies and departments. These offerings can be scaled and customized to the needs of each group. The Metrc team can provide investigation support, auditing of software accounts by facility, reporting support and liaison functionality between industry and licensing entities.
Dedicated support
The Metrc Support Desk is a resource provided to both industry and oversight organizations. We provide troubleshooting and guidance on hardware and software with a dedicated support team, available by toll-free phone and email channels. The support team offers three tiers of support, as well as call-logging and ticketing, for record-keeping and reference, with full product documentation.
Comprehensive training
Training is another key component of the Metrc support program. The Metrc support team is committed to helping industry and oversight agencies build core skill sets needed to successfully engage with Metrc’s track-and-trace system. Ongoing training and support will take users beyond initial qualifications to ensure user proficiency.
Register for training
Metrc’s offers 24/7 on-demand training through Metrc Learn. With over 200 courses to choose from you will learn how to set up your Metrc account to more advanced classes. Metrc Learn also allows you to build your own journey based on your licensee type to ensure you are getting the right content and training needed to be successful. To access Metrc Learn go to your respective state page and click on the training module section.
