Metrc COVID-19 Employee Resource

Team Metrc: we’ve created this page to provide you with a central source of information during this crisis. It includes guidance from the CDC, some internal policies, and – most importantly – resources for you and your family. Please use the links below to navigate to each section or scroll through each individually.

We are closely following the CDC and state health agencies to make sure our operations and policies are responsive to this emergency and all of your needs. None of the information below should be interpreted as medical advice; it is summary guidance taken from the CDC.


What is COVID-19

Coronavirus Disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. Coronaviruses are a family of viruses that are common in people and a variety of animals. In this case, an animal coronavirus infected people and then spread from person to person. The CDC reports that people are thought to be most contagious when they are most symptomatic (showing the most symptoms). However, individuals who are asymptomatic (not showing any symptoms) may still have COVID-19 and may be able to spread it to others.


The CDC believes that the disease is spread between people who are in close contact (within 6 feet) of one another or through respiratory droplets produced when an infected person coughs or sneezes. (These tiny droplets can land in the mouths or noses of nearby individuals or possibly be inhaled through the lungs.) The droplets can also land on surfaces; many media outlets report that the virus can live on plastic or metal surfaces for up to three days. If an individual touches an infected surface and then touches a mucus membrane (such as their eyes, mouth, or nose), they may contract the virus.


There is currently no vaccine or widely available and proven treatment for COVID-19, so health agencies are pursuing containment and prevention strategies. This is why the below recommendations are so important.


How to protect yourself 

People can help protect themselves from respiratory illness with everyday preventive actions.  


  • Avoid close contact with people who are sick. 

  • Avoid touching your eyes, nose, and mouth with unwashed hands. 

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place or after blowing your nose, coughing, or sneezing.

  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

  • Avoid close contact with people who are sick

  • Put distance between you and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.


If you're feeling sick

Stay home, except to get medical care

  • Stay home: Most people with COVID-19 have mild illness and are able to recover at home without medical care. Do not leave your home, except to get medical care. Do not visit public areas.

  • Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you have trouble breathing, are experiencing any other emergency warning signs, or if you think it is an emergency.

  • Avoid using public transportation, ride-sharing, or taxis.

  • Separate yourself from other people in your home. This is known as home isolation

  • Stay away from others as much as possible. Create a specific “sick room” and stay away from family members and roommates. If possible, use a separate bathroom.

  • Call ahead before visiting your doctor. Many medical visits for routine care are being postponed or done by phone (telemedicine).

  • If you have a medical appointment that cannot be postponed, call your doctor’s office and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.


If you think you might have Coronavirus

Monitor your symptoms

  • Common symptoms of COVID-19 include fever and cough. Trouble breathing is a more serious symptom that means you should get medical attention.

  • If you are having trouble breathing, seek medical attention but call first.

  • Call your doctor or emergency room before going in and tell them your symptoms. They will tell you what to do.

  • Wear a facemask: If available, put on a facemask before you enter the building. If you can’t put on a facemask, cover your coughs and sneezes. Try to stay at least 6 feet away from other people. This will help protect the people in the office or waiting room.

  • Follow care instructions from your healthcare provider and local health department. Your local health authorities may give instructions on checking your symptoms and reporting information. 


When to Seek Medical Attention

If you develop emergency warning signs for COVID-19, get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing

  • Fever

  • Persistent pain or pressure in the chest

  • New confusion or inability to arouse

  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.


Call 911 if you have a medical emergency. If you have a medical emergency and need to call 911, notify the operator that you have or think you might have COVID-19. If possible, put on a facemask before medical help arrives.


Helpful Resources



Gives you 24/7 access to health care providers for urgent care treatment of illnesses including the seasonal flu, allergies, and pink eye from the comfort of your home. These virtual visits cannot test or treat COVID-19, but they can help determine if you should seek local resources for testing. Cost-sharing is waived for COVID-19-related telehealth visits.


  • United Health Care Health Advocate call 866-695-8622 or the number on the back of your ID card

  • Health Advocate can assist with questions regarding your health benefits, help in finding a healthcare provide, or connect you with a nurse to speak with.  This is a free service available to you as a Metrc employee. 

  • If you are not covered under a Metrc health plan, check with your healthcare provider or your health plan for Telehealth services.



If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough, or difficulty breathing, call your health care provider right away.  Only health care providers can order a COVID-19 test.  


Healthcare providers are required to waive cost sharing for COVID-19 testing and related visits during this time, regardless of where testing is conducted. Care or treatment for COVID-19 will be covered in accordance with your health benefits plan. 


First call your healthcare provider, then look into your state’s resources, or go to the CDC Website.

Ex. FL State Health Department

Ex. TN Health Department


Support Services

We know this is a stressful time and encourage you to use these emotional support lines. They are confidential and free of charge.


  •  ADP Employee Assistance Program – free of charge and open to all employees                                              Call 1-866-574-7256 (1-800-873-1322 TTY) and mention Metrc company code 7AF.                                          log in to My TotalSource© and click Myself > Benefits Program > Life Management >EAP portal

  • United Health Care Emotional Support Call 866-342-6892 free of charge and open to anyone


Protected and Paid Leave

The Family Medical Leave Act (FMLA) has been expanded to allow leave in order to care for a child if childcare is unavailable at this time. 




Employees are allowed up to 80 hours (10 days) of paid sick leave in addition to the standard sick pay that has already been provided by Metrc. 


Employee will earn regular pay rate if they are:

  • under federal, state, or local quarantine or isolation order related to COVID–19;

  • advised by a health care provider to self-quarantine due to COVID–19;

  • experiencing symptoms of COVID–19 and seeking a medical diagnosis.


Employee will earn two-thirds of regular pay rate if they are:

  • caring for an individual subject to under federal, state, or local quarantine or isolation OR advised by a health care provider to self-quarantine due to COVID–19;

  • child’s school or childcare provider is unavailable due to COVID–19 precautions.

  • experiencing any other substantially similar condition specified by the Secretary of Health and Human Services in consultation with the Secretary of the Treasury and the Secretary of Labor.

Reporting requirements:  Please note that in order to receive the above listed benefits, any incidence of illness or need for leave from your regular work schedule must be reported to your supervisor and human resources as soon as possible and proper documentation will need to be completed.


Other Resources


Centers for Disease Control (CDC)



World Health Organization


Federal Emergency Management (FEMA)

Reminders to keep yourself healthy (dealing with stress also)

Take the following steps to cope with a disaster:

  • Take care of your body– Try to eat healthy well-balanced meals, exercise regularly, and get plenty of sleep. Avoid alcohol, tobacco, and other drugs.

  • Connect with others– Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships and build a strong support system.

  • Take breaks– Make time to unwind and remind yourself that strong feelings will fade. Try taking in deep breaths. Try to do activities you usually enjoy.

  • Stay informed– When you feel that you are missing information, you may become more stressed or nervous. Watch, listen to, or read the news for updates from officials. Be aware that there may be rumors during a crisis, especially on social media. Always check your sources and turn to reliable sources of information like your local government authorities.

  • Avoid too much exposure to news– Take breaks from watching, reading, or listening to news stories. It can be upsetting to hear about the crisis and see images repeatedly. Try to do enjoyable activities and return to normal life as much as possible and check for updates between breaks.

  • Seek help when needed– If distress impacts activities of your daily life for several days or weeks, talk to a clergy member, counselor, or doctor, or contact the SAMHSA helpline at 1-800-985-5990 or contact ADP or UHC resources listed in the helpful resources section

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