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Thank you for visiting Metrc.com. We currently use Google Translate for your translation experience. We know that this does not translate our content optimally. Therefore, we are currently working hard to make Metrc content available to you on a German platform. We hope to welcome you soon on Metrc.com/de.

New York

Welcome to the New York state partner page.

We’re excited to share the implementation plan and timeline for Metrc, which includes key milestones for licensed businesses, recommendations for trainings and documentation to support your onboarding, and resources available as you begin using the system. All information, including registration links for upcoming virtual and in-person events, will be posted on this landing page and shared directly with license administrators by email. Please check back regularly as we will update this page with the most up to date information, including updating the FAQs.  

Implementation Plan

Licensees will be able to start being credentialed into the Metrc system as early as October 31, 2025, for testing facilities and November 7, 2025, for all other license types.

To get credentialed into the Metrc system, a business owner or administrator needs to take the New Business Training for NYS. Once completed, they will receive an email from our Credentialing team with log in credentials. From there, this person can set up their business and start adding other employees. For additional next steps, please reference the Getting Started With Metrc and Beginning Inventory guides.

All NYS businesses will be required to use the Metrc system by December 17, 2025.

Yes. Metrc is planning in-person event(s) to introduce the company and answer questions. These events are slated to occur the week of November 3. Those who are unable to attend in person, Metrc will provide a recording of the roadshows once completed.

Registration links for the in-person events are forthcoming and will be updated on this page, the NYS seed-to-sale page, and emailed out to licensees.

Metrc also provides comprehensive training through our on-demand platform, Metrc Learn. Metrc Learn offers over 300 courses for licensees. This includes a new business overview and role-based guided journeys from beginner to expert levels for various license types.

Metrc has a few resources for support, training, and more company information. For new states, such as New York, several of these resources will become available once system access has been granted. We are working towards this timeline with the state.

  • Metrc.com: Additional information and resources to supplement your needs are available on Metrc.com​ 
    • Access: Metrc.com​ 
    • Available: 24/7, 365 days​ a year. 
    • What to know: Metrc.com offers additional resources including case studies, blogs, guides, and more! Also, for state specific information, navigate to your state partner page to access bulletin documentation (which can also be found in the support portal). 
    • For states: Metrc partner states will have a dedicated landing page with state specific information. New York page, here. 
  • Support: Our dedicated support team is available through phone and online portal access. 
    • Phone: 877-566-6506​ 
    • Online: Support.metrc.com​ 
    • Available: M-F, 8 a.m. ET – 10 p.m. ET​ 
    • What to know: Our team is here to help in your journey with cannabis compliance. We not only have a dedicated team for answering specific questions, but a library of self-help materials for navigating the system.​ 
  • Training: On-demand training platform with over 300+ courses right at your fingertips. 
    • Access: Learn.metrc.com or through mobile app: Go Learn​ on Apple/IOS or Android 
    • Available: 24/7, 365 days​ a year. 
    • What to know: Metrc Learn, our on-demand training portal allows for users to create persona-based learning journeys, access over 300 courses and more! Select trainings also include interactive pieces allowing you to practice new skills out of the production environment.​ 
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