Welcome to the New York state partner page.
This page will provide essential information regarding the New York State transition to Metrc as the seed-to-sale system of record.
Metrc and OCM are currently working on a transition plan that will be shared on this page once finalized. Please check back here regularly for any updates.
Metrc is the leading provider of cannabis regulatory technology systems in the United States. Our solution combines advanced software, radio-frequency identification (RFID), a dedicated customer support team, and a secure database to track cannabis from growth, harvest, and processing to testing, transport, and sale. Metrc is currently engaged in 29 government contracts and serves more than 500,000 users, including growers, testing facilities, dispensaries, and state regulators.
Currently, we are working with the OCM, towards an early 2026 go-live for licensees to be active in Metrc. As this timeline progresses, there will be additional milestones communicated to licensees from the agency on the State’s seed-to-sale webpage, and on Metrc’s New York partner page.
- Metrc New York partner page: https://www.metrc.com/partner/new-york/
- OCM Seed-to-sale page: https://cannabis.ny.gov/seed-to-sale
Metrc has a few resources for support, training, and more company information. For new states, such as New York, several of these resources will become available once system access has been granted. We are working towards this timeline with the state.
- Metrc.com: Additional information and resources to supplement your needs are available on Metrc.com
- Access: Metrc.com
- Available: 24/7, 365 days a year.
- What to know: Metrc.com offers additional resources including case studies, blogs, guides, and more! Also, for state specific information, navigate to your state partner page to access bulletin documentation (which can also be found in the support portal).
- For states: Metrc partner states will have a dedicated landing page with state specific information. New York page, here.
- Support: Our dedicated support team is available through phone and online portal access.
- Phone: 877-566-6506
- Online: Support.metrc.com
- Available: M-F, 8 a.m. ET – 10 p.m. ET
- What to know: Our team is here to help in your journey with cannabis compliance. We not only have a dedicated team for answering specific questions, but a library of self-help materials for navigating the system.
- Training: On-demand training platform with over 300+ courses right at your fingertips.
- Access: Learn.metrc.com or through mobile app: Go Learn on Apple/IOS or Android
- Available: 24/7, 365 days a year.
- What to know: Metrc Learn, our on-demand training portal allows for users to create persona-based learning journeys, access over 300 courses and more! Select trainings also include interactive pieces allowing you to practice new skills out of the production environment.
- Metrc Expert: Once users have access, self-help support documentation is available through a convenient widget directly in the Metrc system.
- Access: Available when you log in to your Metrc instance.
- Available: 24/7, 365 days a year.
- What to know: Metrc Expert is our AI-powered chat tool that allows you to ask questions in the Metrc system as you work in real time without having to spend time sifting through documentation.
